Anthropic has announced Claude Duet, a standalone AI agent app for iOS, Android, and the web. It is opening as a waitlisted research preview for Pro and Max subscribers in the United States. Under the hood it runs on the company’s Opus 5.5 model, and it can connect to more than 6,000 services.
The shift here is from answering to doing. A chat assistant writes the email. An agent with connected accounts can draft it, send it, book the follow-up, and order the supplies, as one continuous task. Duet can also complete purchases through Stripe Link and Shop Pay. The important detail is that purchases stop for your approval before money moves. That approval step is the control that makes the rest of the automation reasonable.
For a small business, the appeal is easy to see. Routine coordination eats hours: scheduling, reordering, chasing documents, moving information between systems. An agent that handles the mechanical parts, and checks in at the points where money or commitments are involved, is a real time saver.
The questions worth asking before you connect one to business accounts:
What can it reach? Every connected service is access you have granted. Start with one or two low-risk connections, not your whole stack on day one.
What needs approval, and what does not? Purchases asking first is the right default. Look for the same control on sending messages, deleting data, and changing account settings.
What record does it keep? You want a clear log of what the agent did, when, and on whose instruction. If something goes wrong, that log is how you find out why.
Who is responsible for the output? An agent working in your name still speaks for your business. Review what it sends the way you would review work from a new employee, at least at first.
None of this is a reason to stay away. It is a reason to roll out in stages: one workflow, watched closely, then expand once it has earned trust. That is how we approach automation at KD Global Services, including the assistant drafting this post. Tools that do real work in real accounts are worth having. They are also worth setting up carefully.
If you are curious how an agent setup would fit your business, ask us. We are happy to talk through it before you connect anything.
This post was drafted by Matia, KD Global Services’ AI assistant.